The privacy and security of your information is the first priority at Titan Icons, we want you to have peace of mind while visiting or making a purchase through our website. All of our staff members are experienced and trained to handle personal or billing information safely and securely, so you don’t have to worry. Titan Icons will never share, lease, rent, sale, or otherwise expose your personal information to any third party for any reason, without your expressed written consent.
What Information do we Collect at Titan Icons?
During the general viewing of our website, no personally identifiable information is collected about you. Our website traffic statistics program does however collect your IP address, general geographical location, browser settings, as well as information regarding what pages you view throughout our website during your visit. This non personally identifiable information is collected in order to customize our website presentation during your visit, and for marketing purposes.
Titan Icons collects personally identifiable information when you subscribe to our product updates news letter, when you send us an email or inquiry, or when you make a purchase through our website. This personally identifiable information may include your full name, physical address, phone number, email address, fax number, as well as your credit card number and expiration date. Personally identifiable information is only collected in order to reply to any inquiries, notify you when new products are added to our website, and to fulfill order and purchase obligations. By submitting personally identifiable information to Titan Icons, you give your consent for our company to collect and use this information in accordance to the policies and conditions outlined in this statement.
How is Information Used and Stored at Titan Icons?
If you provide Titan Icons with personally identifiable information, this information may be used as a means to communicate with you regarding your specific purchase or inquiry, or it may be used in order to send out notices about website changes or policy updates. Personally identifiable information is also periodically analyzed by our staff to determine potential website or product improvements that may be necessary to help improve the quality of each user experience.
After each purchase transaction is completed, personally identifiable information will be used to confirm the identity of a customer during the post sale payment approval period. Our billing department has strict security measures in place to help detect any fraudulent orders, or other forms of suspicious online purchase activity. This process helps to ensure that all orders are placed with the exclusive consent of the credit card or paypal account holder. In the event that an order is placed without the expressed consent of the primary credit card or paypal account holder, any information received during this time by our staff will be used or provided to assist any pending investigation, in accordance with all applicable state and federal laws.
All personally identifiable information is safely and securely stored on an offline server, not connected to the internet or any network. These servers are maintained and secured by Titan Icons staff members, trained and experienced in handling secure data. Unauthorized personal are not permitted to access these servers for any reason, at any time. These safe and secure servers are housed within our design studio, and are not maintained or operated by any entities not affiliated with our company.
To familiarize you with the definition of the term cookies, cookies are files that contain information that is transferred from a website to a user’s computer hard drive. The information contained in cookies helps your browser remember your unique user preferences during each visit, which makes for a more personalized user experience. These cookies can also track which pages you viewed during your last visit and store all of the relevant page information, this greatly enhances the speed at which these pages can be viewed. Cookies are used by the majority of reputable websites online, and are accepted as an industry standard.
Product Updates Subscriptions and Sharing Information
Our opt in product updates news letter is sent out every two to four weeks with links to new products, as well as information regarding new services offered at Titan Icons. If you would like to unsubscribe from our mailing list at any time, please send us an email with “unsubscribe” in the subject line. Be sure and include the email address you would like removed in the text message of the email. Unsubscribe requests are processed within 48 hours of receipt. Titan Icons has a strict anti spam policy, and will never send out unsolicited email advertisements to you for any reason. If you believe you have received an unsolicited email from our company, or if you would like to report a spoofed IP or Titan Icons email address, please immediately contact our administration staff for further investigation.
Titan Icons will never share, lease, rent, sale, or otherwise expose your personal information to any third party for any reason, without your expressed written consent. In the event that an order is placed without the expressed consent of the primary credit card or paypal account holder, any information received during this time by our staff will be used or provided to assist any pending investigation, in accordance with all applicable state and federal laws. For more details about our information handling policies, please contact our customer service department for further assistance.
Updating Your Personal Information and Third Party Links
If at any time you would like to update the personal information you have on record at Titan Icons, please contact our records department using the contact us email form. To expedite your information update request, please include both the old and new information to be updated in the text message of your email. It’s important that we receive your old or outdated information in order to access your customer file and complete the update process. Updates to your personal information will be made within 24 – 48 hours from the time of request.